FAQ
Common questions
Find quick answers to the most-asked questions about Beauté Plus. Still stuck? Email us at info@beauteplus.com.au — we reply within 24 hours.
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Products & Authenticity
Are these products authentic Korean and Japanese imports?
Yes, every product is sourced directly from Korean and Japanese manufacturing partners. We do not work with grey-market resellers or third-party distributors. Provenance documentation is available on request for wholesale customers.
Are products suitable for sensitive skin?
Most of our curation is formulated with calming, fragrance-free, or low-irritant profiles suitable for sensitive skin. Each product page lists skin-type suitability and key actives. We always recommend a 24-hour patch test before first use.
Are your products TGA-listed in Australia?
Cosmetic products sold in Australia generally do not require TGA listing — only therapeutic/medical claims do. Our products are categorised as cosmetics, comply with Australian ingredient regulations, and carry Korean KFDA / Japanese MHLW certifications.
Is it normal to experience dryness or peeling when using the ampoule cleanser with the Egg Device Sonic Cleanser?
Yes, mild dryness or slight peeling can occur during the first few days, especially if there is excess dead skin buildup. This is typically temporary and may leave the skin feeling smoother and looking more radiant afterward.
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Shipping & Delivery
How long does shipping take?
Standard delivery within Australia takes 3–7 business days with tracking. Full details on our Shipping page.
Do you ship internationally?
Please contact us at info@beauteplus.com.au for a quote for the postage to your countries.
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Returns & Refunds
What's your return policy?
At Beaute’ Plus, returns and refunds are only accepted for beauty devices with verified manufacturing faults. See our full Refund Policy.
Can I cancel or change my order after placing it?
Orders are dispatched same business day if placed before 2pm AEST. If your order has not yet shipped, email us at info@beauteplus.com.au immediately and we'll do our best to amend or cancel. However, we are unable to cancel any order due to change of mind or wrong selection after it has been processed and left our warehouse. Please refer to our Returns/Refund policy for more information.
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Wholesale
Do you offer wholesale or distribution?
Yes. We act as a distributor and supplier of Korean and Japanese beauty products for pharmacies, clinics, salons, and resellers. Contact info@beauteplus.com.au with your business details for wholesale pricing and minimum order quantities.
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Payment & Account
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AmEx), PayPal, Apple Pay, Google Pay, Shop Pay, and Afterpay (interest-free instalments). Payment icons accepted are visible at checkout.