Refund policy

1. Limited Manufacturer Warranty

All sonic cleaning devices distributed by us are covered by a 12-month limited warranty from the date of purchase against manufacturing defects in materials and workmanship under normal use.

Proof of purchase is required for all warranty claims. A warranty card is not required.

Acceptable proof of purchase includes:

• Tax invoice or receipt
• Online order confirmation
• Order number
• Product Model Number or Batch Number

 

2. What Is Covered

This warranty covers manufacturer faults including:

• Device not powering on
• Electronic or internal component failure
• Control button malfunction

 

3. What Is Not Covered

This warranty does not cover:

• Physical or accidental damage
• Damage caused by misuse or negligence
• Water damage caused by improper use
• Incorrect voltage or power connection
• Unauthorized repairs or modifications
• Damage caused by unsuitable cleaning products
• Normal wear and tear

 

4. Returns & Warranty Claim Process

To request a return or warranty claim, customers must complete the online Warranty Claim Form and provide:

• Full name
• Contact details
• Proof of purchase
• Product model
• Serial number (if applicable)
• Description of the issue
• Photos or videos showing the fault

All claims are assessed by our technical team before approval.

Unauthorized returns may not be accepted.

 

5. Return Outcomes

If a manufacturer fault is confirmed, we may provide one of the following remedies at our discretion:

• Repair
• Replacement
• Refund or store credit (if repair or replacement is unavailable)

 

6. Shipping Costs

If the product is confirmed to have a manufacturer defect:
• Return shipping costs may be covered or reimbursed by us.


If no fault is found or the issue is outside warranty coverage:
• The customer is responsible for all shipping costs.

 

7. Dead on Arrival (DOA) Products

Products reported as faulty within 7 days of delivery may qualify for:

• Immediate replacement
   or
• Full refund

Subject to inspection and approval.

 

8. Refund Policy

Refunds are only provided for:
• Confirmed manufacturer defects
• Products that cannot be repaired or replaced

Refunds are not provided for:
• Change of mind
• Incorrect product selection
• Damage caused by misuse

The refunds or exchanges will be processed within 28 business days once we received the faulty products at our Australia warehouse.

 

[[ Warranty Claim Form ]]

You can place this directly into your website form:

Customer Information
• Full Name
• Company Name (Optional)
• Email Address
• Phone Number


Purchase Information
• Invoice / Order Number
• Purchase Date
• Product Model
• Serial Number (if applicable)


Fault Details
• Describe the issues
• When did the issue start?
• Upload photos/videos


Declaration 
☐ I confirm the information provided is accurate.