Shipping policy

Warranty, Returns & Refund Policy

1. Limited Manufacturer Warranty

All sonic cleaning devices distributed by BEAUTE' PLUS are covered by a 12-month limited warranty from the date of purchase against manufacturing defects in materials and workmanship under normal use.

Proof of purchase is required for all warranty claims. A warranty card is not required.

Acceptable proof of purchase includes:

  • Tax invoice or receipt
  • Online order confirmation
  • Order number
  • Product Model Number or Batch Number

2. What Is Covered

This warranty covers manufacturer faults including:

  • Device not powering on
  • Electronic or internal component failure
  • Control button malfunction

3. What Is Not Covered

This warranty does not cover:

  • Physical or accidental damage
  • Damage caused by misuse or negligence
  • Water damage caused by improper use
  • Incorrect voltage or power connection
  • Unauthorized repairs or modifications
  • Damage caused by unsuitable cleaning products
  • Normal wear and tear

 

 

 

 

 

4. Returns & Warranty Claim Process

To request a return or warranty claim, customers must complete the online Warranty Claim Form and provide:

  • Full name
  • Contact details
  • Proof of purchase
  • Product model
  • Serial number (if applicable)
  • Description of the issue
  • Photos or videos showing the fault

All claims are assessed by our technical team before approval.

Unauthorized returns may not be accepted.

5. Return Outcomes

If a manufacturer fault is confirmed, we may provide one of the following remedies at our discretion:

  • Repair
  • Replacement
  • Refund or store credit (if repair or replacement is unavailable)

6. Shipping Costs

If the product is confirmed to have a manufacturer defect:

  • Return shipping costs may be covered or reimbursed by JK BEAUTE CORP PTY LTD.

If no fault is found or the issue is outside warranty coverage:

  • The customer is responsible for all shipping costs.

7. Dead on Arrival (DOA) Products

Products reported as faulty within 7 days of delivery may qualify for:

  • Immediate replacement
    or
  • Full refund

Subject to inspection and approval.

8. Refund Policy

Refunds are only provided for:

  • Confirmed manufacturer defects
  • Products that cannot be repaired or replaced

Refunds are not provided for:

  • Change of mind
  • Incorrect product selection
  • Damage caused by misuse

The refunds or exchanges will be processed within 28 business days once we received the faulty products at our Australia warehouse.

Warranty Claim Form

You can place this directly into your website form:

Customer Information

  • Full Name
  • Company Name (Optional)
  • Email Address
  • Phone Number

Purchase Information

  • Invoice / Order Number
  • Purchase Date
  • Product Model
  • Serial Number ( if applicable)

Fault Details

  • Describe the issue
  • When did the issue start?
  • Upload photos/videos

Declaration

☐ I confirm the information provided is accurate.

Submit Button

“Submit Warranty Claim”